Services

IT system monitoring

Constant and detail monitoring of all IT equipment in place (severs, network, workstations, critical applications, printers, etc.). We are not monitoring just network connectivity, disk space and running services, but all your hardware components available for monitoring (CPU, memory, network, disk space management, system temperature, etc.), application parameters, windows and application logs, denied traffic, unusual workstation behavior, etc. Based on these activities we are focusing on proactive support.

Server and network management

Server and network management and monitoring (inventory, regular system maintenance, event log management, etc.). Server (hardware, virtual machines, appliances, etc.) and network equipment (firewall, routers, switches, Wi-Fi Access point, remote VPN access, etc.) is fully managed by our team.

IT solutions management

IT solutions management and monitoring (Windows and Linux OS management, Active Directory management including group policies, DNS and time server management, Office365 management, WSUS updates and patch management, Endpoint security (Virus and Malware protection) management including monitoring of available and applied updates, Backup management, VPN management, Ticketing system management, Account management (creating/deleting/managing users, user IT rights in the system, resetting user’s password, group management, etc.), application and services monitoring, etc. Licenses for third party software are not included.

IT user support

IT End-User support (remote and screen-sharing support related to operating system, applications, equipment usage, etc.) and IT user equipment management (inventory, Regular cleaning of temporary folders and files, event log management, patch management, antivirus management, OS and application management, backup management – even for IT workstations!, peripherals software management, etc.). Also, we are supporting various bring-your-own-devices policies like tablets, laptops, mobile phones, etc. Remote office solutions for all employees are also available and support for them as well.

System protection

At first stage, we are providing anti-virus, anti-malware and perimeter protection cloud-based solutions for protecting your system. We are checking your system configuration in order to configure as much as possible security parameters. At the end, we are patching your system on regular basis in order to avoid various vulnerabilities as well.

Disaster recovery

At first stage, we are providing backup cloud-based solution even on-premise or on cloud (or both) as minimal standard in case of disaster recovery scenario. If needed, cloud-based disaster recovery sites are availale, so you can keep high availability of your IT system and daily operations.

On-demand IT services

We are providing wide range of standard IT services based on open-source platform, on premise or cloud based service providers. We can provide full installation, configuration and maintenance of various systems like: VMWare, Hyper-V, Cisco/Dell/other vendors networking, Active Directory, DNS, time server services, fileservers and SFTPs, VPNs, various backup, replication, email and antivirus solutions, company websites, support to all major hardware brands (HP, Dell, EMC, Cisco, Lenovo, Asus, D-link, MikroTik, etc.). List of available additional services :

1. IT consultancy services
   • Planning of IT system infrastructure implementation or improvements
   • Availability and other reports upon request
2. IT system services
   • Implementation, migration and major upgrades
   • Preparing your own company IT policies, so that you can reach some IT standards or just fulfill auditor requests.
   • Assistance with hardware & software purchasing