Each client has a dedicated success manager, who is taking care that all client needs are met.
On-line remote support
We are providing shared screen on-line support, including chat functionalities during support.
Extensive documentation
We are creating detail documentation about your IT system in order to provide fast and reliable services.
No hidden costs
We are working on fair basis with no hidden cost in place
Create your own business masterpiece
We manage your technology so you can manage your business!
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Dedicated and equal approach to each client
We are providing global 24/7/365 remote support with max 8h response time (including weekends and holidays), while we provide max 4h response time within your regular local working time. Based on Client needs, response time can be redefined. Nevertheless, keep in mind that we still count our average response time in minutes.
Our main target is to provide our client highly-available IT infrastructure environment. In order to reduce number of incidents, we are focusing on proactive and preventive support, constantly monitoring and analyzing client’s IT environment to provide support before any problem occur.
Reactive support for IT infrastructure is treated as high priority. We are not willing to provide any other support model, as we understand that your IT problems can be business-critical as well.
Even when end-user support is less critical, we fully understand that client’s users/ employees have their deadlines as well and any IT problem can prevent them to reach it, so we are trying to build real-friendship models with your employees so they can truly rely on our services provided remotely or via phone.
We will to understand your business, so time-to-time we will be able to provide you recommendation how to improve your business processes, automate some activities or improve current business scope as well. These services are provided on a good-will basis.
Easy Easy & Simple onboarding!
We are focusing on low-risk standardize onboarding process for each client. After implementation of MSP tools, we start to provide IT support on easy-cake basis. Even we are providing multi-level support, our clients need to submit ticket only once and there is no need to repeat same problem to different IT support levels. Our multi-level support is working as a team, providing less effort to our clients to report a problem and more effort in internal communication to reach the solution.
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What are you waiting for? StackIT today!
We are trying to keep our client satisfied, secure and able to rely on us any time. We fully understand that our cooperation depends on clients core business as well, so we are building human approach to all employees trying to understand their problems and helping them to solve their IT problems as soon as possible and to help their company to reach their goals, which we understand as common target.
Transition process
Transition process of IT support for our clients is usually very simple and smooth. Based on up-front provided information and kick-off meeting our client-dedicated Service Delivery Manager gets all needed information and organizes necessary IT support.
Reliable IT environment
During regular support, we are analyzing client’s environment and provide step-by-step reports with plan how we can together achieve better and more effective and reliable IT environment.
High-availability
We are focusing to build high-available and reliable environment even in first months of our support, but always having in mind not to jeopardize your core business operations.
Support NOW
Your IT support is available even prior contract signing, in order to meet each other and test our services and response time.